Our Commitment To Privacy
We are committed to protecting your privacy and insuring electronic security.
Since our web site contains links to other web sites operated by other parties, please note that we are not responsible for the privacy practices or policies of those web sites.
The Information We Collect
Our website is not set up to automatically collect personally identifiable information from each visitor. It does recognize the home server of visitors, but not e-mail addresses. For example, we can tell which service provider our visitors use, but not the names, addresses or other information about our visitors that would allow us to identify the particular visitors to our site. This information is used only for internal purposes by our technical support staff.
This website may track certain information about visits to our web site. For example, we may compile statistics that show the number and frequency of visitors to our web site and its individual pages. These aggregated statistics are used internally to improve our site, for product development or for general marketing purposes.
We would collect information from you when you:
- Place an order
- Subscribe to a newsletter or e-zine, or desire to be added to our mailing list.
- Participate in a promotional offer.
In each of the instances above, we typically ask for your name, e-mail address, phone number, mailing address and, of course, for orders we would need your credit card number and it’s expiration date. This information is necessary for us to process and fill your order and to keep you informed of the status of that order. In the case of e-mailed materials, you will be able to "unsubscribe" to these mailings at any time.
We may from time to time conduct on-line surveys. When you complete a survey on-line, we may ask for certain information from you, including your age, zip code, shopping habits, e-mail and/or mailing address
Our Commitment To Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
If you have any questions about this privacy statement, the practices of this site, or your dealings with Incredible Southwest, you can contact us at:
Info@thecheeseknife.com or call 1-844-806-4345
All orders to be finalized to a credit card at time of checkout. If you need to pay by personal check, remit payment to:
The Cheese Knife
P.O. Box 43978
Tucson, AZ 85733-3978
It is important that your is processed promptly
- Orders received before 2pm MST Monday through Friday will be shipped the same day. Orders received after 2pm MST may not ship until the following day. Orders place on Saturday or Sunday will be filled on the following Monday.
- Orders sent PO Boxes, APO or FPO addresses will be sent via US Postal Service.
- Delivery times for international orders may take additional transit time. These orders are usually shipped via USPS Express Mail. Duties and taxes are the responsibility of the recipient.
FedEx, UPS and USPS are our carriers of preference:
Next Day Air Delivered next business day after ship date
2nd Day Air Delivered within 2 business days after ship date
3-Day Delivered within 3 business days after ship date
Ground Delivered within 2-5 business days after ship date
USPS Express Mail Delivered within 1-2 days
USPS Priority Mail Delivered in 2-4 days
30-Day Return Policy
Money Back Guarantee
We want you to be thoroughly delighted with everything you purchase from us. If for any reason you find you need to return any item(s) please feel free to do so. It may be returned for a full refund - less shipping fees - if returned in 30 days in resalable condition. If you receive items that are damaged or non-functional, please notify us immediately so we can send you a prepaid shipping label for return and replace your order. Below is listed all of our contact information.
All returns should be directed to:
The Cheese Knife - Returns Department
740 N. Western Ridge Trail
Tucson, AZ 85748
Locally: (520) 547.0922
Once you enter the checkout page your computer will begin communicating with our server in secure mode. You can tell that you are in secure mode by the following:
The "http" in the web address will be replaced by "https".
When you enter secure mode, you will see a padlock in the lower right section of the browser window.